1. Overview & Commitment
At Alter Coding, our primary goal is your satisfaction. Whether you are building an AI-powered enterprise application or commissioning academic project guidance, we strive to deliver software and documentation that meets or exceeds your specifications.
Because software engineering involves dedicated developer time, custom architecture design, and immediate transfer of intellectual property (source code, datasets, and documentation), this policy outlines the conditions under which cancellations and refunds may be issued.
2. Cancellation Prior to Kickoff
If you have placed an order or paid an advance deposit and decide to cancel before any engineering or research work has started:
- Within 24 Hours of Booking: You are eligible for a 100% refund (minus any direct payment gateway or transaction processing fees charged by the payment provider).
- After 24 Hours but Before Kickoff: If project discovery or resource allocation has occurred but code has not yet been authored, you may receive a partial refund of up to 80% of the advance paid.
3. Milestone-Based Custom Projects
For large-scale freelance software, custom neural network training, or corporate data science systems contracted with defined milestones:
- Completed Milestones: Any milestone that has been developed, demonstrated, and approved by the Client is non-refundable.
- Active Milestones in Progress: If a cancellation is requested while an active milestone is underway, the refund will be calculated proportionally based on documented hours and work completed.
- Future Milestones: Any advance funds held in escrow for uncommenced future milestones will be refunded in full.
4. Project Deliverables & Digital Scope
Alter Coding provides custom-scoped deliverables tailored to each client's technical requirements, chosen tech stack, and documentation needs.
Digital Delivery Notice: Due to the nature of computer software, digital code files, and technical documentation, once the full source code archive, Git repository access, or complete documentation has been transmitted to you, the payment becomes strictly non-refundable.
Digital products cannot be returned, reclaimed, or un-downloaded once delivered. Therefore, we provide live demonstrations and milestone screenshots prior to final file delivery.
5. Circumstances Not Eligible for Refunds
Alter Coding does not issue refunds in the following scenarios:
- Change of Mind: Deciding you no longer need the project after development has started or after receiving the source code.
- Academic Grades & Faculty Evaluations: We guarantee the technical functionality of our code and the quality of documentation. However, academic evaluations, faculty subjective opinions, internal marks, and viva results rest entirely between the student and their university. We cannot offer refunds based on college grading outcomes.
- Delays Caused by Client Inaction: Delays resulting from the client's failure to provide required input, API keys, sample data, or feedback within agreed response windows.
- Unauthorized Code Modifications: Software errors or breakage occurring after the client or an external third party has modified, edited, or reconfigured the delivered code.
- Third-Party Dependencies: Breakdowns caused by sudden changes, rate limits, or outages in external third-party APIs (such as OpenAI, cloud hosting providers, or external payment gateways) that are outside Alter Coding's control.
6. Revisions & Bug-Fixing Guarantee
Rather than leaving you with unresolved issues, we offer an active Bug-Fixing & Revision Guarantee:
- If you encounter bugs, installation difficulties, or non-compliance with the agreed specifications within seven (7) days of delivery, our team will rectify the issues at zero additional charge.
- We will provide configuration assistance, environment setup instructions, and guidance to ensure the delivered software runs smoothly on your target platform.
7. How to Request a Refund
To submit a cancellation or refund request, please follow these steps:
- Send an email to
altercode.online@gmail.com with the subject line: Refund Request - [Your Name / Order Reference]. - Include your full contact details, payment transaction receipt or screenshot, and the date of order.
- Provide a clear, detailed explanation of the reason for the cancellation or refund request.
- Our billing and technical review team will investigate the request and respond within 3 to 5 business days.
8. Processing Timelines & Payouts
Once a refund is approved by our management team, the funds will be initiated back to your original payment method (bank account or UPI handle) within 5 to 7 business days.
Depending on your financial institution or bank, it may take an additional 2 to 4 business days for the credit to appear on your account statement.
